Privacy Policy

01Overview

Home Insurance Assist ("we," "us," or "our") is an independent insurance advisory service that helps US homeowners and renters compare coverage from multiple carriers. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices and rights you have.

By using our website, calling our advisors, or submitting a form, you acknowledge that you have read this policy. If you do not agree with it, please do not use our services.

02Information We Collect

We collect only what we need to prepare quotes and respond to you:

• Contact details. Your name, email address, phone number, state and ZIP code when you submit a form or call us.
• Property and coverage details. Information you choose to share about your home, current policy, claims history and coverage needs during a consultation.
• Call records. Calls may be recorded and monitored for quality assurance, training and compliance, where permitted by law. We will tell you at the start of a recorded call.
• Device and usage data. IP address, browser type, pages viewed, referring URL and approximate location, collected automatically through cookies and similar technologies.

03How We Use Your Information

We use your information to:

• Provide quotes. Compare rates and coverage from participating carriers on your behalf.
• Contact you. Respond to your requests by phone, email or text message.
• Support claims. Assist you with policy questions and the claims process.
• Improve our service. Measure website performance and the effectiveness of our advertising.
• Meet legal obligations. Comply with state insurance regulations, prevent fraud and respond to lawful requests.

04Calls, Texts & Consent

When you submit a form on our website, you give us express consent to contact you at the phone number and email address you provide, including by calls and text messages that may use automated technology or prerecorded messages, regarding insurance products and services. Consent is not a condition of purchase.

You can opt out at any time by telling your advisor, replying STOP to any text message, or calling 386-245-7515. Message and data rates may apply. We honor the National Do Not Call Registry and maintain an internal do-not-call list.

05How We Share Information

We do not sell your personal information. We share it only as needed to serve you:

• Insurance carriers. With carriers you ask us to obtain quotes from, so they can underwrite and price a policy.
• Service providers. With vendors who host our website, manage calls and email, or provide analytics, under contracts that restrict their use of your data.
• Legal and safety. When required by law, regulation, subpoena or court order, or to protect our rights and the safety of others.
• Business transfers. In connection with a merger, acquisition or sale of assets, subject to this policy.

06Cookies & Analytics

Our website uses cookies and similar technologies, including Google Analytics and the Meta (Facebook) Pixel, to understand how visitors use the site and to measure our advertising. These providers may collect information about your visit and use it under their own privacy policies.

You can block or delete cookies through your browser settings, opt out of Google Analytics with Google's browser add-on, and manage ad preferences in your Meta account. Where required, we honor Global Privacy Control signals.

07Data Retention

We keep personal information only as long as needed to provide our services, resolve disputes and meet the record-keeping requirements of state insurance regulators, after which it is securely deleted or de-identified.

08Data Security

We use administrative, technical and physical safeguards, including encrypted connections (HTTPS) and restricted staff access, to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

09Your Privacy Rights

Depending on your state of residence (including California, Colorado, Connecticut, Virginia, Texas and others with consumer privacy laws), you may have the right to:

• Know and access the personal information we hold about you.
• Correct inaccurate information.
• Delete your personal information, subject to legal exceptions.
• Opt out of targeted advertising and of any sale or sharing of personal information.
• Not be discriminated against for exercising any of these rights.

10Making a Request

To exercise your rights, call us at 386-245-7515 or submit a request through our contact page. We will verify your identity before responding and reply within the time required by applicable law, typically 45 days. You may use an authorized agent to submit a request on your behalf.

11Children's Privacy

Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

12Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last revised. Material changes will be posted on this page before they take effect.